DTF by Wellington House

Effective January 1st, 2023

 

Wellington House Inc values the users of www.housedtf.com (the "Website"). Your trust and privacy are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy.  If you have any questions or comments regarding this Privacy Policy, please contact us at support@housedtf.com.

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Wellington House Inc recognizes that it must maintain and use customer information responsibly. We do not sell the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.

Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Wellington House Inc customer service via email or write us at:

Attn: Customer Service 19520 NE San Rafael St, Portland, OR 97230

If our information practices change in the future, we will let you know by posting the policy changes on our Website or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

 

WHAT TYPE OF INFORMATION WE COLLECT

 

Personal Information:

We collect personal information, such as your name, email address, mailing address, phone number, etc... that you provide when you place an order, save your information with us or participate in a promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All this personal information we collect is given to thrid parties ONLY if they are involved in completing your order.

Non-Personal Information:

We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. Non-Personal Information cannot be easily used to personally identify you.

 

HOW WE COLLECT THIS INFORMATION

 

Information Provided To Us:

We collect your personal information when you provide it to us. This is done when signing up for an account, placing an order, submitting the Contact Us form, etc... 

Communication With Us:

When you communicate with us, whether through the Website or email, we will collect any information that you provide to us in any such communication.

Analytic and Reporting Technologies:

Like most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website are accessed. We also contract with several online partners to help manage, monitor and optimize our Website, and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.

 

HOW WE USE YOUR INFORMATION

 

When you make an online purchase from Wellington House Inc, we use your information to process your order. We will send you emails to confirm your order, give you status updates, or ask you questions regarding your order. In addition, we may need to contact you via phone or postal mail regarding your order, account, or billing information.

When you place an order or save your information on this Website, you will also be automatically signed up to receive promotional emails.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Wellington House Inc customer service at . Please be sure to include your full name, company, and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 8 weeks to remove you from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores, such as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Wellington House Inc customer service by emailing .

 

THIRD PARTY TRANSACTIONS

 

We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Wellington House Inc in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Wellington House Inc or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent, or sell any information we collect online to any unaffiliated third party.

 

ACCESSING YOUR INFORMATION

 

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Wellington House Inc customer service via email at . Please be sure to include your email address, full name, and company information.

 

REMOVING YOURSELF FROM MAILOUTS

 

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at .

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please note: when you make a purchase on our Website, you implicitly agree to receive emails about about that order. We may also need to contact you via phone if we have other questions regarding your order.

 

CHILDREN'S PRIVACY

 

We at Wellington House Inc are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her information from our files.

 

COOKIES

 

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit this Website, your cookie helps us keep track of your order as you shop. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with us or placed an order with us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information or placed an ordered with us, we may monitor and maintain information about your use of our Website in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our site design and your experience using our Website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user and allow you access to your account information.

This Privacy Policy covers the use of cookies and web beacons by Wellington House Inc dba: House DTF and our online partners only and does not cover the use of cookies or web beacons by any other third party.

First Party Cookies:

NameDescription
csrf_opsThis cookie is used for verification purposes.
T1BTU0VTThis stores the current session details. 
shopping_accordionMaintains style of layout of cart page.
related_productThis saves the product IDs of related products.
product_category_list_styleThis maintains the style of layout of category as grid or list
Cookie_Unsaved_DesignThis helps to save information of the unsaved designs.
quote_accordionMaintains style of layout of quote page.
user_cart_idThis saves the session ID.
OPEN_DEPT_MODALThis triggers department dropdown for Corporate Customers.

OPEN_DEPT_APPROVAL_

PENDING_ORDER_MODAL

This triggers dropdown for pending order approval for Corporate Customers.
flashmsgThis helps to display notification message.
entrypoint_cookieThis helps to capture information regarding previous URL.
not_pricefoundThis shows message on index page for stock and price availability.
Cookie_template_fieldsThis helps to save count of cart list.
orderlist_styleThis maintains the style layout of orders of category as grid or list.
notallow_checkoutThis helps to restrict some actions based on this field.
flashThis helps to display notification message.
accordionThis helps to make the layout default open or close.

Third Party Cookies

Google

We use Google Analytics to understand our customers and improve our Website by monitoring the activity and user's interactions while using the Website.

NameDescription
_gaUsed to distinguish users.
_ga_<container-id>Used to persist session state.

 

Microsoft Clarity

We use Microsoft Clarity to capture user's interactions on our Website, such as mouse movements, clicks, scrolls, etc... By default, any sensitive content such as usernames, passwords, etc.. do not get captured or saved. See Microsoft's Privacy Statement for more information.

NameDescription
_clck
Persists the Clarity User ID and preferences, unique to that site is attributed to the same user
_clskConnects multiple page views by a user into a single Clarity session recording.
CLIDIdentifies the first-time Clarity saw this user on any site using Clarity.
ANONCHKIndicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.
MRIndicates whether to refresh.
MUIDMUIDIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
SMUsed in synchronizing the MUID across Microsoft domains.

 

Tawk.to Chat

Tawk.to is a chat widget we use to interact with and assist users as they navigate the Website. This requires the use of the following cookies.

NameDescription
tawk_uuid_*HTTP cookie
twk_idm_keyVisitor connection management
twk_token_*HTML local storage
tawk_uuid_propertyIdVisitor tracking
TawkConnectionTimeManages visitor connection